Live Support

Have a look at how it works

We exclusively offer this special service to our customers that hold an update and service contract. While our telephone hotline is limited to the dimension of oral explanations, our live support allows you to follow our explanations on the phone as well as our presentation on your screen. It works like this: You call our hotline and our support staff guides you on how to download the security certified software that establishes a connection between your PC and ours on the Internet. While talking on the phone, you can follow the presentation of how to work with the software on your monitor. This allows the most interactive level of support using the Internet and phone.

Interactive support - quickly and clearly

With a push of a button, the direction of viewing can be changed so that we can also take a look at your computer screen. This is very useful for solving complicated tasks.

Security

Numerous mechanisms guarantee that the software can be used for establishing a connection via the Internet without any security concerns. Click here for more information dealing with the security topic.

TeamViewer

Click here for further information about the TeamViewer software, which is used for our live support.

Download / start TeamViewer