Telephone Hotline, E-mail Support, Service Packs, etc.
Support hotline: +49 (0) 228 959 14 14
Even with the best software you might get stuck from time to time. No matter whether there are data errors, problems with the software handling or software bugs: sometimes you may want to call and ask for assistance. We offer a telephone hotline that is available to our customers.
Hotline service hours:
Monday to Friday (except on public holidays)
9:00 am to 12:00 pm and
2:00 pm to 5:00 pm
support@geomarketing.de
Outside our hotline service hours we offer e-mail support. Send an e-mail with your inquiry to support@geomarketing.de. Please attach all relevant files to your e-mail that may help us to quickly understand and solve your problems (e.g. an EasyMap workbook, a DistrictManager project file or a screenshot). Please do not forget to quote a phone number in your e-mail so that we can call you if necessary.
Please refer to further support services available:
